Our customer service representatives have one mission:
“We are committed to quality service, meeting or exceeding the needs of those who count on our availability and skills to deliver a service that is valued by our Customers.”
Customer Service is a Team Effort
Continually refining and upgrading our customer support is done by listening to customers, responding to their requests and meeting our commitments.
The quality of this service is driven by a desire to flawlessly execute our processes and is based on a personal commitment to satisfying customer expectations.
At CP Kelco, we realize that executing on this commitment requires a deep understanding of service components: responsiveness, accuracy, responsibility, accountability and thoroughness.
CP Kelco operates an integrated Customer Management System to ensure our order fulfillment processes, although global in scope, address the regional nature of our customers’ business.